Refund Policy
Refund Policy
60-Day Return Guarantee — No Stress, No Hassle
Your satisfaction is not just a slogan to us — it is the foundation of our business. If you are not completely happy with your purchase for any reason, you may return it within 60 days of delivery for a full refund. No complicated procedures. No restocking fees. No hoops to jump through. Just a straightforward, honest return process built around your peace of mind.
Return Eligibility
To qualify for a return, items should be in their original condition — unopened, unused, and with all original packaging intact where possible. However, we understand that you may need to open and try a product to know if it is right for your home. Opened items are still eligible for return within the 60-day window, provided a reasonable portion of the product remains. If you are unsure whether your item qualifies, simply reach out through our Contact page and we will help you determine next steps — with zero judgment.
How to Start a Return
- 1.Visit our Contact page and send us a message including your order number and the item you wish to return.
- 2.Our customer support team will respond promptly with return instructions and, where applicable, a prepaid return shipping label.
- 3.Pack the item securely and send it back using the provided label or the return address we share with you.
- 4.Once we receive and inspect the returned item, your refund will be processed promptly.
Refund Timeline
After we receive your return, our team will inspect the item within 1 to 2 business days. Once approved, your refund will be issued back to your original payment method. Please allow 5 to 10 business days for the refund to appear in your account, depending on your bank or credit card provider. You will receive a confirmation email as soon as the refund has been processed on our end.
Refund Method
All refunds are returned to the original payment method used at the time of purchase. If your original payment method is no longer active or available, please let us know and we will work with you to find a suitable alternative solution.
Exchanges
Prefer a replacement instead of a refund? We are happy to exchange your item for a different product, scent, size, or variant of equal value. Simply mention your exchange preference when you contact us, and we will arrange the swap as quickly as possible. If the exchanged item has a different price, we will either refund the difference or request the balance — whichever applies.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, leaking, defective, or different from what you ordered, we will make it right immediately — no questions asked. Contact us through our Contact page with a photo of the issue and your order number. Based on your preference, we will send a free replacement at no cost or issue a full refund. You will never be charged return shipping for a damaged, defective, or incorrectly shipped item.
Partial Refunds
In certain situations, partial refunds may be granted at our discretion:
- Items that are returned with visible signs of use beyond what is reasonable for evaluation
- Items returned without original packaging or accessories
- Items that show damage not caused by a defect in the product If a partial refund applies, we will communicate the adjusted amount clearly before processing.
Non-Returnable Items
To maintain hygiene and product safety for all customers, certain items cannot be returned once opened:
- Products where the safety seal has been broken and less than half of the product remains
- Products that have been exposed to contamination or improper storage conditions If you are uncertain about your specific item, please contact us and we will assess the situation fairly.
Late or Missing Refunds
If more than 10 business days have passed since your refund was approved and you have not seen it reflected in your account, please take the following steps:
- 1.Check your bank or credit card statement again, as some financial institutions post refunds with a delay of several days.
- 2.Contact your bank or credit card provider directly to inquire about pending transactions or processing holds.
- 3.If the issue persists after contacting your financial institution, reach out to us through our Contact page and our team will investigate and resolve the matter promptly.
Return Shipping Costs
For standard returns where the product is as described and the customer has changed their mind, return shipping costs are the responsibility of the customer. For damaged, defective, or incorrectly shipped items, we cover all return shipping costs without exception. If a prepaid return label is provided, simply print and attach it to your package.
Our Commitment
Every return is handled by a real member of our team — not an automated system designed to say no. If something went wrong with your order or your experience, we want to know about it and we want to fix it. Your trust is worth more to us than any single transaction.